Have you ever experienced a FaceTime call freezing and the person on the other end not being able to hear what you’re saying? Well it looks like Apple has finally recognized that there is in fact an issue with the app and they will be fixing it.

According to Apple Insider , Apple has acknowledged that there is an issue with the FaceTime app on iPhone 4S’s. The audio and video used to work seamlessly together but sometime last year it seems like this changed for some people. When making a call, sometimes the person on the other end tells you that they can’t hear anything or that it sounds like you’re in a tunnel. Likewise, the person on your end is still able to hear their voice while they can’t hear anything from your side.

Why is Facetime Paused?

The reason why FaceTime freezes and causes a problem for both parties is because the connection is interrupted. This happens when you’re getting close to your data limit or if it drops out entirely. When this happens, both sides of the call will be interrupted and the other person won’t hear what’s going on. Additionally, sometimes it can happen even if you’re not close to your data limit. It’s also been reported that this can happen if you switch from Wi-Fi to cellular networks.

How to Unpause FaceTime?

FaceTime is actually very easy to unpause. All you have to do is restart your phone, the FaceTime bug should be fixed. To make sure that everything is working correctly with your iPhone 4S’s Facetime app make a call to another 4S handset while on WiFi. Make sure all of the sound seems to come through on both ends and if everything sounds alright, your FaceTime issue should be fixed.

Apple acknowledges that the bug is in fact a real issue and they will release an update to fix it. It’s very likely that this problem might have been fixed in the next iOS update if not sooner since Apple has already acknowledged that there is a problem with their app.

What if You Can’t Un-Pause FaceTime Video Call?

If restarting your iPhone 4S doesn’t fix the issue, it could be possible that you may have a pre-existing condition with your microphone. To determine this go into Settings > General > Reset and select the option for “Reset Network Settings”. This will not delete any personal information or data from your phone but it will reset all of your personal network settings. If this option does not provide the solution to your problem then you should take your device into an Apple store for further assistance.

How Does FaceTime Work?

FaceTime is a very simple app to use. When making the call there are actually three different ways you can make an audio or video call. You can use Wi-Fi, 3G, or your phone’s data. All you have to do is pick the person that you want to contact through your contacts list and then tap the FaceTime button that is located on their information page. You can also do a reverse search through your contacts to find people who have a FaceTime account as well.

If you want to use Facetime with someone who does not have an iPhone, all you have to do is go into your contact’s list and click “Add to Contacts” and then tap the “FaceTime” icon that pops up. All you have to do after this is enter their email address or phone number and then it creates a virtual contact for them in your list.

If your friend is on their iOS device they will get an invite almost instantly, if not then it could take a few minutes at the most.

Conclusion

So now you should be aware of what causes Facetime calls to pause and how it can be fixed, so you won’t have to sit through listening to the sounds of silence next time someone tries calling you with FaceTime. If your phone doesn’t have any issues then always make sure that you’re on a strong WiFi connection whenever possible – like the ones provided at the local cafe. If you no longer want to be using your data on FaceTime and streaming video and audio, then turn it off and only turn it back on when you need to use it.